Christian Ethos: Birch Hall Adventures is a registered charity with a clear Christian identity. Birch Hall Adventures reserves the right not to accept a booking from any group which seeks to promote an ideology, morality or lifestyle incompatible with our Christian purpose, in accordance with the exemptions in the Equality Act. Alternatively, Birch Hall Adventures may require restrictions of behaviour/ practice of the group during their visit.
Provisional Booking: Provisional bookings can be made by telephone or email and held for seven (7) days only until a non-returnable deposit is received.
Booking Confirmation: Confirmation of your booking follows cleared payment of a non-returnable deposit. The deposit is calculated at 20% of the full original fee. Payment of the deposit confirms your acceptance of these Conditions of Booking.
Payments: The balance of the full payment is due 6 weeks before the start of your visit. Final numbers will need to be confirmed at this stage. Payment instructions are given on the invoice.
Cancellation: Cancellation of a booking or a reduction in numbers for any facilities or activities booked will be subject to the following charges:
- Cancellation of a booking or a reduction in numbers made before 6 weeks of a visit – there will be no charge except loss of deposit.
- Cancellation of a booking or a reduction in numbers made before 3 weeks of a visit will be charged at 50% of the full original fee.
- Cancellation of a booking or a reduction in numbers made before 1 week of a visit will be charged at 75% of the full original fee.
- Cancellation of a booking or a reduction in numbers less than 1 week before a visit will be charged at 100% of the full original fee.
We recommend that you take out insurance to cover these and other unforeseen circumstances. In the unlikely event that Birch Hall Adventures have to cancel your booking any payments made to Birch Hall Adventures will be refunded but we cannot assume responsibility for other expenses your group may have incurred.
Insurance: We recommend that all participants are covered by insurance. Birch Hall Adventures carried public liability and products insurance with cover up to a limit of £10,000,000. Birch Hall Adventures cannot accept liability for damage to or loss of personal property, and groups are advised not to bring personal items of value with them.
Safety: Adventure activities are run by competent instructors in line with government guidelines. In the interest of safety and everyone’s peace of mind, Birch Hall Adventures reserves the right to prohibit participants from participating in an activity should they fail to adhere to safety advice given or act in such a way that would endanger themselves or other participants. Birch Hall Adventures is licensed with the Adventure Activities Licensing Authority (Licence No. R2255).
Equipment: Birch Hall Adventures provides all necessary specialist activity equipment. Participants are asked to bring their own waterproof jackets, walking shoes (or trainers) and enough clothing to ensure that they will always have a dry set to change into. A kit list is available on our website.
Programme: Once a programme has been agreed and the deposit accepted Birch Hall Adventures will aim to ensure that the programme is delivered as planned. However, Birch Hall Adventures reserves the right to modify or substitute activities where weather conditions, participant competence or staffing may prevent an activity being carried to the required level of safety. It may be possible to accommodate changes requested by the client if appropriately trained staff and sufficient equipment is available.
Schools/Group Behaviour: School and youth leaders are responsible for ensuring high standards of conduct within their groups; a comprehensive code of conduct and responsibilities document will be sent with other group leaders’ information. Except on activities organized by Birch Hall Adventures, groups are the responsibility of their own leaders/teachers at all times. We expect youth groups/schools to have at least one adult leader/teacher per 12 children, including males and females when the group is mixed. Birch Hall Adventures reserve the right to remove any guests who act in a manner likely to affect the safety, comfort or well-being of other guests or staff.
Damage: The group is responsible for the cost of repairs for any damage caused to Birch Hall Adventures’ equipment and/or property caused by members of that group.
Lost Property: Lost property is kept for up to one month. It can either be collected from Birch Hall Adventures office or we will post it to you at your request; a post and packaging charge may apply.
Facilities Use: If you are self-catering, we ask you to leave the kitchen facilities and classroom area clean and tidy and dispose of waste in the bins provided. Please take any unused food with you – do not leave in the fridge. Please recycle any materials in the appropriate waste-recycling bins.