Visitor Information

We are pleased to confirm that Birch Hall Adventures is COVID19-Secure and the principles of this are that we:

  • Have taken a risk-based approach consistent with health & safety law and coronavirus legislation.
  • Observe hygiene and cleaning procedures
  • Observe social distancing procedures following government guidance.
  • Recognise that COVID-19 guidance is constantly being updated.

Whilst we are doing everything possible to keep guests and our staff safe, it is important to note that we will be expecting ALL our guests to take all necessary measures to observe social distancing and to protect themselves and others at all times.

The current Government regulations and advice will apply to all our guests at Birch Hall Adventures. To help ensure the safety of all our guests, and our staff, anyone who does not abide by our COVID-19 Secure guidelines may be asked to leave.

Please note that Government regulations and guidelines have been changing very quickly in relation to the coronavirus epidemic. In order to protect our guests and staff, some services or facilities may be reduced or withdrawn altogether, at short notice, dependent on Government guidelines and risk assessments. There will be no reductions or refunds available if this is the case.

Your health prior to arrival

Please do not come to Birch Hall Adventures if you feel unwell or are experiencing any of the symptoms of COVID-19. Government advice states that the most important symptoms of corona virus (COVID-19) are recent onset of any of the following:

  • A new continuous cough
  • A high temperature
  • A loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, corona virus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19

We appreciate it will be disappointing to cancel your camping trip because you feel you may have the virus, but please consider that this is what you would wish others to do. Following this Government legislation is essential for the well-being of our staff and all our visitors, and for the future containment of the virus.

Track & Trace

In addition to our risk assessment and procedures to ensure Birch Hall Adventures is COVID-19 secure, we also need to work with the Government Track & Trace System, this is essential in helping to minimise and manage virus transmission. We need to know the names and contact details of everyone (including children) who is on the site at any one time and to keep this data for at least 21 days. We therefore ask you to complete the following form to let us know where you can be contacted after your visit: Tracking Register

Checking in

When you arrive at Birch Hall Adventures please pull around to the front Office area on your right. It would be helpful to know your estimated time of arrival. Once you have arrived, if no one is in the office, please call Alex on 07806 702482 and someone will come out and meet you.

During your stay

Please note the following:

Observe social distancing at all times and in accordance with Government guidelines

  • Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public. Use hand sanitiser if that’s all you have access to.
  • To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue in a bin immediately. Then wash your hands using soap and water or use a hand sanitising gel.
  • Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people. Hand sanitiser has been placed at all ‘high touch’ points; please use this.


We regret that at the moment we are unable to accept day visitors to Birch Hall Adventures. We must work to ensure that our staying campers, and staff, remain as safe as possible. Any visitors given access to the site by our guests, will be asked to leave. These measures are in place to help social distancing and for everyone’s safety. We are happy to recommend places nearby that may be ideal to meet up with friends and family.


Our Office is open, and we’re happy to see you, but due to social distancing we are restricting access to one person at a time.

Our facilities buildings (kitchen/ washing/ classroom)

Please help keep everyone safe by washing or sanitizing your hands on entering any of our facilities buildings and before touching any doors or equipment.

As you have hired the site for your group, you will be responsible for keeping your group safe and additional cleaning during your visit: consider spraying high touch areas with disinfectant or anti-viral cleaner. These products can be found in the cleaning store.

Shower block – we suggest that the showers/washing facilities are used by one family group and no more than two family groups at a time. We would also suggest allocating a basin, shower and toilet cubicle per family and using these throughout your visit. We can provide labels if you would like.

Children & playing field – Parents are responsible for supervising their children including: their hygiene routines (that hands are sanitised at regular intervals) and to ensure they observe social distancing.

It is not reasonably practical to clean most outdoor areas; however, they are exposed to the elements which make them very low risk.

Parents should report any contamination concerns to Alex on 07806 702482

If you feel unwell whilst at Birch Hall Adventures

The incubation period of COVID-19 is thought to be between 2 to 14 days (it is believed to be an average of 5 days). This means that if you remain well 14 days after contact with someone with confirmed coronavirus, you have probably not been infected.

If you become unwell and believe you have been exposed to COVID-19:

  • You should call NHS 111 from your mobile (or 999 if an emergency i.e. if you are seriously ill or injured or your life is at risk) and outline your current symptoms.
  • Report becoming unwell on site to our staff.
  • Whilst you wait for advice from NHS 111 or an ambulance to arrive, you should remain at least 2 metres from other people. You should avoid touching people, surfaces and objects and cover your mouth and nose with a disposable tissue when you cough or sneeze and put the tissue in a bag or pocket then throw the tissue in the bin. If you don’t have any tissues available, you should cough and sneeze into the crook of your elbow.
  • If you need to go to the toilet whilst waiting for medical assistance, you should use a separate toilet if available (please ask our staff to advise in this instance).
  • If you fall ill soon after returning home it is essential that you let us know by telephone so that we can inform the other visitors and our staff.